My experience in January 2020 with The Hennessy Valley Funeral Home and
Crematory Staff was wonderful. They were kind, compassionate and helpful in all
ways. Director, Trent Nielsen, in Spokane Valley, WA was very professional and
courteous. He was great to work with and made the process as gentle as possible. He
dealt with my requests with empathy.
I was so happy with how the Celebration of Life for my husband was handled. From start to finish, the care, kindness, and compassion that was extended to me while staying professional at the same time, was above and beyond. So, thank you so much, Mr. Nielsen, for your care and understanding at a very sad time. You helped me so much.
Every wish or thought I had was immediately implemented. Mr. Nielsen was totally involved with every aspect of the Celebration, from the design of the program to the music implementation, etc. He contacted the Military Funeral Honors Coordinator to make arrangements for an Honor Guard to fire 3 volleys from a rifle, which represented duty, honor and country; for a Bugler to play taps, which honored the extinguishing of a life; and for an Honor Guard to make 13 folds to our flag, which stood for individually great significances. The 13th fold of the flag, with the stars on top, is to remind us of our national motto, “In God We Trust.” This was all so very touching and meaningful to me.
Mr. Nielsen, the manner in which you handled the financial part of our meeting was thorough and to the point. I was very pleased that you suggested ways to personalize the service. This made for a calm and friendly atmosphere for the occasion. The appearance and care you took of my husband portrayed him as a man sleeping peacefully; and that is what he would have wanted. Although my husband’s passing brings me so much sadness; I was uplifted by my experience with you. It was very obvious you intended everything involving my husband’s Celebration of Life to be perfect, and it was. Your attention to detail was amazing.
I will remember this day with a smile on my face and memories in my heart. You truly helped make this a Celebration for my wonderful man’s life.
Thank you so much, friend, and God Bless.
Hennessey staff, Thank you so much for the compassion, thoughtfulness, and kindness you demonstrated to our family at a very difficult time. You made the celebration of Dad's life very special.
John S. did a great job with a difficult family situation.
My brother lived in Spokane when he took out his burial plan. Our brother-in-law was with him on that trip and my brother picked out and chose what he wanted. My only contacts were after he died, and it was all done by phone. I was helped by a staff member and I was quite pleased with the way it was handled and his courteous and helpful way he handled my inquiries and getting the whole procedure taken care of. I would give him an excellent rating.
My funeral director was very responsive to our needs & showed alot of compassion & spent long periods with us. The staff at the funeral & cemetery was great. I would recommend you guys highly to everyone. Now I know why all my family has gone to Hennessey. Thank you for all you did for me.
The family was all very happy with the services & how fast it was taken care of. Thank you very much.
We already purchased a pre-arrangement for our services and I thank you very much for all the staff help and courtesy with my husband's service and funeral on December 6, 2013. My family especially liked that when the director didn't have an answer, she went and found out. Thank you for every thing, and I'm really very pleased.
The woman who picked up Dad at the care center was so kind & compassionate, as was our funeral director. Thank you for all your wonderful help at this difficult time.
I couldn't be more pleased! Thank you.
To the wonderful staff, We attended the wonderful Christmas Memorial Service on Sunday. The service was wonderful and so well done! What a thoughtful thing for you to do for families - Thank You! It makes us proud to be in the TV advertisement and to represent our family and the good work you do. I would say "Keep up the Good Work" but know you already will! Thank You!
Hennessey Staff, We would like to thank you for having the Remembrance Ceremony yesterday. For our family having the special time together meant alot to us. Thank you too for the refreshments and for the beautiful Christmas Tree ornament, it is a special keepsake.
You all did an excellent job
We are always interested in hearing from the families that we serve. Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.